Shipping policy
While shipping for the types of products sold on our website has and continues to face challenges that slow the delivery process; KushKnife.com prides ourselves on processing all orders in the quickest, most efficient manner. For this reason, almost all orders ship from our facility in less than 24 hours after a purchase is made (within our order processing & handling time frames). During periods of high demand, processing may take longer. We use reliable shipping carriers to ensure prompt delivery of your packages. Below is an outline of what you can expect for shipping once a purchase is made.
At checkout, you will be provided with the Shipping Method and Estimated Delivery Times. Estimates vary based on your location and local service provider and do not include order processing times, weekends, or holidays. A tracking email will automatically be sent out to you once the order is in process of being fulfilled.
If you have a concern about shipping, please read the details of our shipping policy below and email cs@KushKnife.com if you have any questions.
Order Processing & Handling Times – Orders are processed and shipped from 9:00AM EST to 3PM EST Monday through Friday. We do not process or ship orders on weekends, Federal Holidays, some major Religious Holidays, or under circumstances that are beyond our control including but not limited to inclement weather or natural disasters affecting our immediate area, government strike, shutdown, or state of emergency, carrier labor disputes, protests, customs delays, etc.
Most orders ship within 1 business day (less than 24 hours), but it may take up to 4 business days to prepare and process an order for shipping. This time frame is separate and apart from any delivery estimates provided by a package delivery carrier at checkout.
Please be aware: During busier times it may take up to 5 business days to process and ship orders. This is including but not limited to: Holidays or Holidays Sales, the Holiday Season, or during sales or special events.
Delivery Estimates & Time Frames – The delivery time frames displayed at checkout are provided by carriers through a third-party shipping software. They ARE NOT provided by KushKnife.com. These time frames are separate & apart from KushKnife.com order processing & handling times. Unless expressly stated by the carrier, those time frames are NOT GUARANTEED by the carrier or KushKnife.com.
Please be aware: While we prioritize paid shipping methods; we DO NOT guarantee a paid shipping method or any purchase will ship immediately. If you have concern over or question of a delivery time frame, please contact customer service prior to placing an order.
Delayed Deliveries (In-Transit) – While we strive to process orders as quickly as possible and while most shipments arrive within the estimated time frame provided at checkout; once a carrier takes possession of a package the ability to deliver that package as estimated falls solely with the carrier. At the time the carrier takes possession of a package, KushKnife.com no longer has the ability to affect the delivery of that package and any delays incurred during the delivery process are a circumstance beyond our control.
If your purchase is shipping to a location that is localized to our facility, you can expect quicker transit times. Your package will likely have also been shipped with a regional carrier. However, as access to the regional carriers increases that are local to our facility, customers should see transit times similar to the larger national carriers such as USPS, UPS, or FedEx
However, while the delivery time for domestic ground shipping averages 5 to 15 days; unless the delivery time frame is guaranteed it can take a domestic package up to 30 days for it to reach its intended destination. International packages may take up to 8 weeks. If it has been longer than 30 days domestically or 8 weeks internationally, please contact customer service.
Please Be Aware: If you are experiencing a delay in delivery and would like more information pertaining to the delay. Please reach out to the carrier. KushKnife.com is not a package delivery service and DOES NOT have access to package delivery information beyond the package tracking information that is provided to you for your purchase.
If you purchased a shipping method with a guaranteed delivery time frame and believe you are owed a refund for shipping because of the delay, please contact customer service.
If you did not purchase a guaranteed shipping method and believe your shipping should be refunded, you will need to file a shipping refund claim directly with the carrier.
Shipment Tracking & Exceptions – Orders that are in-process are assigned a tracking number. The tracking number assigned to your package is sent via automated email to the email address provided at checkout. Receiving an email with package tracking information is not an indication your package has shipped. A package is shipped once the carrier tasked with delivering your package takes possession of it. They will update tracking information once they take possession and this will be seen in the package tracking that is provided to you by the carrier. The carrier will provide all tracking updates or important shipping information pertaining to your package through tracking.
This may include delivery exceptions. A delivery exception is a notice issued through tracking that advises the recipient that the carrier is having difficulty delivering a package to its intended destination.
Please Be Aware: KushKnife.com does not create or send delivery exception notices, delivery delay notices, or package tracking updates. We also do not monitor packages while they are in-transit. If you have received an exception notice or believe there is an issue preventing the delivery of your package; you need to contact the carrier directly. Failure to contact the carrier directly can result in a package being misdelivered or returned-to-sender.
If you believe your package is missing, please read our Packages Lost In-Transit Section of this policy.
If you believe your package is being returned to us, please read our Return to Sender Packages section of this policy.
Packages Lost In-Transit – Customers are not responsible for packages that are lost in-transit. It is normal, particularly for shipments that are going cross-country, to not see tracking updates for a few days or even a week in-between a tracking scan. Your package is most likely still in-transit and moving towards the next tracking stop in the delivery process. Although updates may be few and far between, this does not necessarily indicate that your package is lost. A package is not considered lost in transit unless it has been 30 days since the date it was shipped without delivery. On a case-by-case basis, packages with guaranteed shipping or paid, expedited shipping may be considered lost in-transit under 30 days.
If you purchased an expedited shipping method and it has been more than 15 days since the date it was shipped without delivery, please contact customer service.
If you purchased a guaranteed shipping method and it has been more than 5 days since the date it was shipped without delivery, please contact customer service.
If it is determined that a package is lost in-transit the customer will have the option to have their purchase re-shipped or refunded in full.
Please Be Aware: KushKnife.com is not a package delivery carrier. It is the sole responsibility of the carrier to deliver packages. Because of this, a lost package is a circumstance beyond our control. If a package is thought to be lost in-transit KushKnife.com will file a missing package claim with the carrier. In-turn, the carrier will attempt to locate the missing package. This process may take anywhere from 1 to 5 business days. We thank you in-advance for your patience during this time.
Missing Packages Marked Delivered – KushKnife.com IS NOT responsible for packages that are claimed to be missing or not delivered after they are marked as delivered by the carrier.
A package can arrive up to 2 business days after the carrier marks it as delivered.
If you are unable to locate your package, please do the following:
Check with others in your household. It’s common for someone else to retrieve a package and forget to pass it along.
Check the back of your mailbox. Some packages are small and can be out of the line of sight.
Check areas around your front door, porch, and all other potential package delivery areas that are out of the line-of-sight and/or un-viewable from the street. Carriers will often place packages in spots where passers-by are not able to see them.
If you have a community mailbox or mailroom. Some packages will be put in parcel locker. Check your mailbox for a key that will open the parcel locker containing your package.
If you are unable to locate your package by taking the above steps and your package does not arrive by the end-of-the-day (8:00pm) on the second day after it is marked as delivered, please email customer service. In the email, please provide:
Complete mailing address
Confirm the above steps have been taken
Provide any additional information you believe would be helpful to the carrier in possibly locating your package or what you believe may have happened.
With this KushKnife.com will file a missing mail claim and subsequently a mail theft investigation if the missing mail cannot be located.
Please Be Aware: KushKnife.com is not a package delivery carrier and packages that are claimed missing after being delivered are a circumstance beyond our control. Mail theft is a felony. If a missing mail claim is filed and a package cannot be located after being delivered, it is considered package theft.
In the event of mail theft, KushKnife.com will file all claims with the proper authorities as required in each state as necessary to conduct a mail theft investigation.
This may require the customer when necessary to complete forms and/or speak with officials or authorities. Package theft investigations can take up to 30 days to complete. KushKnife.com will not re-ship or refund any purchase with this claim until an investigation is complete. We thank you in-advance for your understanding, co-operation, and patience during this process.
Address Verification – We verify every shipping address. If we are unable to verify your shipping address; your shipment will experience delays. Unverified shipping addresses require us to contact the purchaser to correct the address. Addresses may not verify for a variety of reasons including but not limited to:
incorrect format
incorrect spelling
missing information such as suite or apartment number
invalid address, or
address not found designations
If we are unable to verify your shipment within 7 days; we will cancel and refund your purchase.
Free Domestic U.S. Ground Shipping - This option will be available whenever the stated threshold is met. Thresholds for this option exclude applicable sales tax, excise tax, and discount codes. You must select free shipping during checkout to be eligible. Please note that we prioritize all paid shipping orders before free shipping orders.
Return to Sender Packages-If a package is returned-to-sender KushKnife.com) for any reason that is not expressly the fault of KushKnife.com; we are not obligated to issue a refund or send replacement goods at our expense. If goods are returned to us back at our facility, a refund will be offered less the cost of shipping.
If a shipment is returned to sender and the purchaser would like for the package to re-ship. KushKnife.com will issue a credit for the products purchased in the form of a promo code minus the shipping costs associated with the original shipment. Customers will then have the ability to re-purchase their items and pay to ship a new package.
State Regulations-Orders with items that are prohibited in a given state or region will be removed and cancelled from the order, subject to the entire order being cancelled and refunded while the rest of the package will be processed normally.
Restrictions may vary by state and could extend to various product categories within each jurisdiction across the country. Additionally, the use of coupons may be limited due to jurisdiction-specific restrictions. Orders that do not ship for this reason will be cancelled and refunded in full.
International Orders-If your country / state is not listed during the checkout process, we are unable to accept payment from or ship to your country at this time.
All products sold are listed in US Dollars and will not be automatically converted into your local currency. KushKnife.com is not responsible for any conversion fees associated with international orders.
All duties, taxes, VAT, and any shipping service-related fees are not covered and customers are responsible for these payments. Additionally, KushKnife.com is not responsible for any packages that are seized or stopped by the authorities, or any fees that are required for international duties.
For any reasons that a package incurs any additional shipping costs, such as being rejected by customs, wrong address delivery, or sent back to sender from the customer, the additional cost is subject to deduction from the original payment.
We recommend contacting your local authorities to fully understand the rules and regulations with regards to the products sold on our site prior to making a purchase.
How replacements or replacement parts are shipped - All replacement shipments and warranty shipments are shipped using Standard Shipping.
Changes to our shipping policy and questions - KushKnife.com reserves the right to make any changes to this shipping policy by updating this page at any time, for any reason, without advanced notice. Should you have any questions with regards to shipping or the shipping policies set forth by KushKnife.com, please email us at: cs@KushKnife.com